Inquiries and Order Entry:
Our experienced application engineers review all incoming inquiries and specifications before proposing a solution to each application. Once an order has been entered, our administration and technical design group make sure that all preliminary documentation is prepared. If required, drawings are submitted for approval prior to proceeding with the order.
During every step of the order process the highest quality assurance standards are maintained; always in compliance with our ISO 9001 certified quality program. All orders are checked for compliance with the customers order and in addition with ANSI, API, ABS, MSS-SP, ISA, NFPA, ASTM, DNV, LLOYDS, UL, and FM standards and practices.
IOM manuals, drawings and product literature are prepared and supplied to the customer as hard copy prints, or on compact disc in the latest AutoCad , PDF, or Adobe Acrobat format, as required by the order.
Machine Shop Facility:
Flow-Quip offers an in house custom machine facility for fabrication of valve adaption hardware, stem nuts, couplings, valve extensions and other valve related hardware.
All automated valves and accessories are fully assembled, in our plant by our factory trained technicians. All actuator adjustable stops are set, then the entire assembly is calibrated, cycle tested, inspected, properly tagged and shipped ready for field installation. Each valve assembly is provided with an Acceptance Test Certificate, signed by the Flow-Quip technician responsible for final checkout.
Flow-Quip's warehouse facilities are available for the inventory of valve and actuator products or for the temporary storage of in process valve assemblies.
With appropriate notice our customers Quality Assurance Representatives are always welcome to visit our facility to witness and inspect all testing of products.
All products carry the Manufacturers Standard Limited Warranty for materials and workmanship, plus the Flow-Quip's warranty for the complete valve and actuator assembly. Flow-Quip standard warranty period is one year from date of shipment. Extended warranties are available upon request.
Field Service and Commissioning:
If requested our factory trained technicians will assist in field start up, commissioning or service of existing actuators. They are available 24 hours a day, 7 days per week.
Retrofit Existing Valves with New Actuators:
Flow-Quip is available to survey existing valves, recommend new actuator replacements, supervise installation and provide turn-key installation of new actuators on existing "in service" valves.